TL;DR: Stop Using Recalled Sauna360 Infrared Units and Book Free Repair

TL;DR: Sauna360 recalled about 41,580 infrared saunas, hybrid infrared saunas and infrared kits in the United States plus about 6,758 in Canada on September 17, 2026 because infrared panels can short circuit and overheat, and owners should stop using them immediately and schedule a free in-home repair.

According to the New York Division of Homeland Security and Emergency Services notice titled “Sauna360 Recalls Infrared Saunas, Hybrid Infrared Saunas and Infrared Kits Due to Risk of Serious Injury or Death from Fire and Burn Hazards,” the remedy for the action dated September 17, 2026 is repair. The same notice identifies Sauna360 Inc. of Cokato, Minnesota as the importer and China as the manufacturing origin.

According to the Health Canada notice titled “Finnleo, Tylo, Polar, Radiant Health, and Helo Brand Saunas and Infrared Kits recalled due to fire and burn hazards,” the joint action involves Health Canada, the United States Consumer Product Safety Commission and Sauna360. Health Canada lists recall date 2026-09-17 and identification number RA-82120.

Why The Panels Were Recalled

The hazard centers on the low-wall and wall-mounted infrared elements installed in finished rooms and in separate kits.

The New York Division of Homeland Security and Emergency Services states that the infrared panels can short circuit and overheat. That overheating creates a risk of serious injury from fire and burn hazards, including a risk described in the recall title as risk of serious injury or death.

Health Canada describes the issue in matching terms, stating that the infrared panels can short circuit, causing them to overheat and posing a fire and burn hazard.

Both agencies direct consumers to stop operation at once rather than attempt continued occasional use. The New York notice says consumers should stop using the infrared and hybrid saunas immediately. Health Canada says consumers should immediately stop using the recalled product.

How Large The Recall Is

The scale covers more than thirteen years of distribution across two countries.

The New York notice lists about 41,580 units in the United States, with about 6,758 additional units sold in Canada. Health Canada reports the same distribution, stating that the company reported 6,758 units sold in Canada and 41,580 sold in the United States.

Combined, the two figures total 48,338 units covered by the parallel announcements.

The recall covers finished infrared rooms, finished hybrid rooms that combine infrared with traditional heat, and infrared kits with panels sold for custom and semi-custom construction. Health Canada’s affected-products section lists saunas alongside infrared kits sold separately.

Incident Reports Received Before September 17

Regulators disclosed failure reports without any reported injuries by the cutoff for the announcements.

The New York Division of Homeland Security and Emergency Services states that the firm received 67 reports of overheating, melting, charring or burning. It states that no injuries have been reported.

Health Canada provides a country breakdown with a specified data date. It states that as of September 10, 2026, the company received 5 reports of incidents and no reports of injury in Canada. For the United States and internationally, it states that the company received 67 reports of incidents and no reports of injuries.

The incident categories matter for home safety planning because melting, charring and burning can affect wood benches, wall surfaces and nearby materials before flames are visible. Owners who notice discoloration, odor, warped trim or a panel that feels unusually hot should treat those signs as a stop-use signal and keep the room de-energized until a professional installer completes the approved repair.

Where And When Units Were Sold

Purchase location and time window help owners determine whether a secondhand or relocated unit may be included.

In the United States, the New York notice states the products were sold at Costco stores and pool and spa dealerships nationwide and online at Costco.com and other online sites. It lists the sales period as May 2013 through July 2026 and the price range as between $6,000 and $13,000.

In Canada, Health Canada lists the time period sold as January 2013 to August 2026. It categorizes the products as consumer products for household items.

The long sales period means the recall reaches both early custom installations and later pre-configured rooms. Households that moved, inherited equipment with a home purchase, or bought a used room should still check control-panel markings, manuals and serial numbers rather than relying on purchase memory.

Which Brands And Series Are Included

The model scope is broad and spans several brand families marketed under Sauna360.

Finished-room brands and series named in both notices include Finnleo IS Series, Finnleo S Series, Finnleo Sentinel, Finnleo Sentinel Hybrid, Helo S Series, Radiant Health Elite, Radiant Health Pause, Sauna360 E Series, Saunatec B Series, Tylo IG Series, Tylo Kiruna, Tylo Kiruna Hybrid, Tylohelo B Series, Tylohelo S Series and an S Series group listed without a brand.

Finnleo IS Series models listed are IS44, IS44-15, IS44-20, IS440-15, IS440-20 and IS565. Finnleo S Series models listed are S810, S820, S825, S830, S840, S870 and S880. Finnleo Sentinel includes Sentinel 3, while Finnleo Sentinel Hybrid includes Sentinel Hybrid 2-20 and Sentinel Hybrid 3.

Helo S Series includes S820 and S870. Radiant Health Elite includes IG810, IG820, IG825, IG830, IG840, IG870 and IG880. Radiant Health Pause includes Pause 1H, Pause 1H CA, Pause 2H, Pause 2H CA, Pause 2.5H, Pause 2.5H CA, Pause 3H and Pause 3H CA.

Sauna360 E Series includes E510, E570 and E580. Saunatec B Series includes B200, B200C, B300C, B300CC, B300CH, B400, B400C, B400CC, B810, B810C, B820, B820C, B830, B830C, B840, B840C, B870, B870C, B880 and B880C. The Tylohelo B Series list repeats the same B200 through B880C sequence.

Tylo IG Series includes IG810, IG820, IG830, IG840, IG870 and IG880. Tylo Kiruna includes Kiruna 1, Kiruna 2 and Kiruna 3. Tylo Kiruna Hybrid includes Kiruna Hybrid 2-15, Kiruna Hybrid 2-20 and Kiruna Hybrid 3. Tylohelo S Series and the no-brand S Series both list S810, S820, S825, S830, S840, S870 and S880.

Custom and semi-custom infrared, IS and hybrid packages are included when built with designated panel systems. Names identified for those packages include Carbonflex, Saunalogic, Infralogic, Aspire and Bliss. Associated builders named in the tables include Saunatec, Tylo, Helo, Finnleo, Amerec and Tylohelo, depending on the panel system.

How To Identify A Recalled Room Or Kit

The notices provide three practical checks for owners who are uncertain about their configuration.

First, owners of custom rooms built with infrared panels can look at the control panel for the words Saunalogic, Infralogic, Carbonflex or Tylö, or locate the product manual. Health Canada gives the same four control-panel terms for custom-room identification.

Second, owners of pre-configured infrared rooms can use exterior and interior branding. The New York notice says those rooms can be identified by the brand badge on the front frame panel, the control panel, the manual or the logo handle. Health Canada similarly points to the brand badge on the front frame panel, the control panel, the manual or the logo handle.

Third, serial-number verification can resolve uncertain cases. The New York notice says the serial number is located under the lower bench or on the wall under the upper bench depending on the unit. Owners can provide that number to Sauna360 to determine whether they have a recalled sauna.

Recording the brand, series, model, serial number and retailer before calling can shorten the verification process. Photographing the control panel, badge and bench-area label preserves the details needed if the manual is missing.

What Owners Should Do Now

The required remedy is a professional repair, not a do-it-yourself panel replacement.

Both agencies state that consumers should contact Sauna360 to schedule a free in-home repair from a professional installer. The repair is free to the consumer and is performed in the home rather than through a store return.

In the United States, the New York notice lists Sauna360 toll-free at 866-936-5962 from 8 a.m. to 5 p.m. ET Monday through Friday, email at [email protected], and online access at https://sauna360.com/product-recall or https://sauna360.com with a Recall link at the bottom of the page.

Health Canada lists telephone contact at 1-866-936-5962 from 8 a.m. to 5 p.m. ET Monday to Friday and email at [email protected]. It also identifies Sauna360 in Cokato, Minnesota as the manufacturer contact for the action.

Until the installer visit, keep the sauna disconnected from power if the design permits safe isolation at the breaker or unplug point, keep children and pets away from the room, and do not store towels, cleaning chemicals, firewood or other combustibles inside the enclosure. Health Canada also notes that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or given away in Canada, so owners should not resell or donate a unit awaiting repair.

Consumers who experienced overheating can submit a Consumer Product Incident Report Form referenced by Health Canada. Keeping dates, photographs and the serial number with that report helps regulators track the failure pattern.

Sources referenced